Frequently Asked Questions

We have received many compliments about our mail order service since its beginning in 1978. We ship nearly all orders within 24 hours of placement. Please try out our service and keep in mind that by purchasing materials from us, you are helping to fund the many free services our Center offers. We appreciate your support.

United States Postal ServiceFedEx Delivery Service

What order methods do you accept?

  • Secure, online ordering from this website
  • Toll free ordering at: 1-800-359-ACIM (2246)
  • International orders can be phoned in to: (714) 632-9005
  • Orders may be faxed to: (714) 632-9115
  • Mail orders can be sent to:
  • 3947 E. La Palma Avenue
    Anaheim, CA 92807

How do you ship?

All items are in-stock and available for immediate shipment, usually within minutes of order placement. You will be offered a selection of available shipping methods at checkout based on the weight of your order, ranging from economical Standard Mail to FedEx Overnight. After you place items in your basket, you may browse your shipping options by clicking on “Shipping Estimate” at the bottom of any product page. When your order is shipped you will receive an e-mail indicating the shipping method and delivery confirmation number.

How do I place an order?

You may search for items by clicking on the categories on the left side of the screen or by using the “Search” function at the top of the screen and entering the item’s title or author’s name. Once found, clicking on the item’s product number or title will display its description. Just click “Add to Basket” to place the item in your shopping basket. Your basket may be viewed at any time by clicking on “Basket Contents” in the menu bar at the top of the screen. From the basket page you may change the quantity of any item or delete it entirely. When you are ready to complete your order just click on “Checkout” in the menu bar at the top of the page. Follow the instructions to finish placing your order.

Do you have a guarantee?

We want you to be happy with your order. If for any reason you are not pleased with your items you may return them to us within 15 days for a refund or credit toward another purchase.

What is your mailing list policy?

We do not sell or rent our mailing list. When ordering from us you can be assured your name and address will not be given out to others. We send periodic emails to our customer list. You may unsubscribe at any time by clicking the link at the bottom of the email.

What payment methods do you accept?

We accept VISA, MasterCard, Discover, American Express, and PayPal.

Who must pay sales tax?

Orders sent to addresses in California will include 7.75% sales tax on the amount of the items.

Can I reach a live person to ask about my order?

Yes! You may contact us online anytime or call 1-800-359-2246 during our regular business hours of Monday – Friday from 9 a.m. to 4 p.m. Pacific Time.